Privacy Policy

  This Privacy Policy applies to all personal information collected by Ambergate Abilities Pty Ltd (ACN: 663 233 207) including the website located at www.ambergateabilities.com.au. We respect and commit to comply with the Australian Privacy Principles guidelines under the Privacy Act 1988 (Cth).

This privacy policy has been developed to support the understanding as to how we manage your personal information that we collect, use, disclose and safeguard. 

This policy is effective as of March 2023. As we review our privacy practices on an ongoing basis, this privacy policy is subject to change. We recommend you regularly visit our website to keep up to date with any changes. 

An individual has the right to not disclose any personal information to Ambergate Abilities Pty Ltd, however this may impact the type of services we are able to provide. We will advise the individual of any impacts that this may make to service provision. 

What is "personal information"? 

The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy. 

What information do we collect? 

The kind of personal information that we collect from you will depend on the type of support or service you may be requesting from us. The personal information which we collect and hold about you may include: name, contact phone number, email, address, DOB, information around health history and family history. Any additional information you provide to us as apart of your interactions with Ambergate Abilities Pty Ltd will also be collected. 

How do we collect your personal information?

We may collect personal information from you whenever you input such information into the website. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. 

Additional personal information may be collected via any interaction in which you have with us at Ambergate Abilities Pty Ltd including written and verbal communication and any information obtained about you from a third party (family member, carer, service provider or NDIS plan nominee).

How do we use your information?

Personal information collected by Ambergate Abilities Pty Ltd is used in accordance to the intended purposed of your interactions with us, such as:

· Responding to general enquiries or request for information about our services;

· Responding to complaints;

· Reasonable and necessary use to conduct Social Work services and Functional Capacity Assessments. 

The purpose for which we collect personal information via our website is to provide you with the best service experience possible. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from Ambergate Abilities Pty Ltd. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. 

Disclosure of personal information

The purpose in which Ambergate Abilities Pty Ltd may use and disclose your personal information in accordance to the Privacy Act 1988 includes:

· For the purpose for which it was collected and for related purposes that the individual would reasonably expect;

· Where an individual provides consent to do so;

· As required or authorised by or under and Australian law or a court/tribunal order;

· Under other circumstances where permitted under the act.

Ambergate Abilities Pty Ltd will also use and disclose personal information for operational, management and administrative purposes such as:

· Invoicing, billing and accounts management;

· Quality improvement processes;

· Planning, monitoring and evaluation of services;

· Risk and claims management.

How to access to or seek correction of personal information

All reasonable steps will be taken to ensure that your personal information in which we may collect, use or disclose is accurate, complete and up-to-date. 

You are entitled to access your personal information held at Ambergate Abilities Pty Ltd. You can request this by contacting us via the details below. 

You can request an amendment to your personal information should you believe it to be inaccurate subject to certain exceptions. If we do not agree to modify your personal information in accordance with the Australian Privacy Principles, we will permit you to make a statement of your requested changes and include this in your personal records. 

Ambergate Abilities Pty Ltd may recover reasonable costs associated with compiling and supplying information in response to your request. 

Security of personal information 

Ambergate Abilities Pty Ltd is committed to the security of your personal information and will take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. 

Ambergate Abilities Pty Ltd takes reasonable steps to destroy or de-identify your personal information it holds once the personal information is no longer needed for any purpose for which the personal information may be used or disclosed under the Australian Privacy Principles. This requirement does not apply where Ambergate Abilities Pty Ltd is required by law or a court/tribunal order to retain the personal information. 

Ambergate Abilities Pty Ltd utilises both paper based and electronic record keeping methods. Paper based records are converted to an electronic form and then securely destroyed. Electronic records are stored in secure databases in Australia in line with government regulations. We use technologies and processes such as data encryption, network firewalls, access control methods and physical security to protect your privacy. 

Complaint procedure 

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Ambergate Abilities and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. 

Additionally, if you would like to make a complaint about the services at Ambergate Abilities Pty Ltd, you can contact:

Australian Association of Social Workers – ethicscomplaint@aasw.asn.au or phone 03 9320 1044

NDIS – feedback@ndis.gov.auor phone 1800 800 110

Overseas transfer 

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances. 

How to contact us about privacy 

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: 

Email: info@ambergateabilities.com.au

Phone:  0423 341 690 

Postal: Po Box 197, Busselton WA, 6280